Event Organiser Terms and Conditions

Internet Tickets Limited and the Event Organiser agree that Internet Tickets Limited is appointed to act as a non-exclusive (save where we agree exclusivity in respect of an Event with you) agent to facilitate the sale of rights to admission to Events on behalf of the Event Organiser in the form of our unique Booking references, which are delivered electronically.

By setting up an account with us you agree that you are the Event Organiser according to the definition below, and you will be deemed to have accepted and agreed to all these terms and conditions and obligations of the Event Organiser.

You are responsible and liable for ensuring that anyone using the Website via your Event Organiser login details complies with these terms and conditions.

In these terms and conditions;

  • "you" or the "Event Organiser" means a third party supplier or suppliers of Tickets for the Events which may include a venue, performer, promoter or event organiser.
  • "we" and "us" means Internet Tickets Limited (registered as a company in England and Wales, number 04442713), whose registered office is at 13 Kings Meadow, Ferry Hinksey Road, Oxford. OX2 0DP
  • "Customer" means an individual or individuals who purchase Tickets via our Website and any person on whose behalf a Booking has been made via our Website.
  • "Event" means the individual event or events listed on our Website for which Tickets are available.
  • "Tickets" or "Bookings" means rights to admission in the form of unique Booking references.
  • "Website" means the website or websites on which we make Tickets available and from which we promote Events and the Event Organiser administration area or areas of these websites.
  • "Ticket list" means the final list of all Tickets purchased through Internet Tickets Limited for an Event.

Event Organiser's obligations

You confirm that you are authorised to appoint us as your agent in respect of the Events and that all rights and permissions have been obtained to enable us to promote the Events.

You, the Event Organiser, agree in a timely and efficient manner

  • To provide accurate, complete and up-to-date information about all Events for which you make Tickets available for sale via the Website, and to keep that information up to date. Such information includes but is not limited to the accurate description of the Event, Event date and start time, venue, location, venue opening times, age restrictions and any other relevant restrictions.
  • To bring to the attention of the Customers any additional restrictions and/or terms and conditions applicable to the Event which are not expressly stated in our Customer terms and conditions. You also authorise us to enter into the Customer terms and conditions on your behalf with the Customer.
  • To provide the accurate face value price information for all Tickets you make available for sale through the Website.
  • To make available a proportion of your Tickets for sale via the Website ("our allocation") and not to sell those Tickets by another method unless unsold Tickets are first removed from our allocation and the Website.
  • Not to make available through the Website and all other methods of sale more Tickets than the capacity of the Event.
  • Not to print the Ticket List before the Event has been taken off sale from the Website and not to print the Ticket List before the day of the Event (and not before Friday in the case of an Event held on Saturday or Sunday).
  • To ensure that competent personnel are in possession of the Ticket List at the entrance to the Event.
  • To check that all persons presenting themselves at the Event with our unique Booking references are named on the Ticket List and to confirm their identity to your satisfaction.
  • To permit entry to all persons named on the Ticket List along with the specified number of accompanying persons. The named person must accompany all unnamed persons in the party for whom they have made a Booking.
  • To honour our unique Booking references and to treat them as conferring the same rights as printed tickets or any other form of booking available for the same Event.
  • Not to admit any person presenting themselves with our unique Booking reference who is not named on the Ticket List, or who cannot confirm to your satisfaction that they are the named person, including any person who has bought or otherwise obtained our unique Booking reference from any source other than ourselves. Our unique Booking references may not be reallocated in any way other than via the reallocation system on the Website.
  • Not to admit any person who we inform you has obtained a unique Booking reference fraudulently or in contravention of our Customer terms and conditions.
  • To accept our standard payment terms (as set out below), and to provide bank details so that payment can be made electronically.
  • To add links to the relevant pages on the Website and include these links in all relevant email marketing you do for your Events unless we expressly request otherwise of you.
  • To promote and advertise the availability of Tickets via the Website.
  • Not to upload or submit information to the Website which is untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties including, but not limited to, any copyright held by third parties in the Event images you upload for display on the Website.
  • That you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.
  • Not to use the name, address, URL or any other details of the Website or any details of Internet Tickets Limited on illegal or unauthorised flyposting, or in any other publicity activities that may be illegal or contravene local by-laws or planning restrictions.

Ownership of Tickets

Internet Tickets Limited does not buy Tickets to the Event Organiser's Events, and title to the Tickets always remains with the Event Organiser.

Obligations of Internet Tickets Limited

  • Internet Tickets Limited will display the details of your Tickets on the Website but we do not guarantee that any or all of your Tickets will be purchased. We retain sole and complete discretion to decide the look and feel of the Website and the manner and length of time for which Events are publicised.
  • Internet Tickets Limited will obtain payment from the Customer of the face value of the Ticket as per the information provided by the Event Organiser and will forward the full face value of all sold Tickets to the Event Organiser according to our standard payment terms.
  • Internet Tickets Limited will not charge the Event Organiser for the service provided in accordance with these terms and conditions unless otherwise agreed.
  • Subject to the other provisions of these terms and conditions Internet Tickets Limited will not sell Tickets for more than the agreed face value.
  • Internet Tickets Limited charges the Customer a Booking fee as payment for the Booking services rendered. The Booking fee will be clearly itemised as a separate charge from the face value of the Ticket.
  • The Event Organiser will not be entitled to all or any part of the Booking fee.

Refunds, cancellation, rescheduling of Events


  1. an Event is cancelled;
  2. an Event is moved to another date and/or time; or
  3. there is a material change to the acts scheduled to appear at an Event or to the venue (i.e. the Event is "significantly changed")

you must inform us immediately with full, accurate and up-to-date details of that change.

If an Event is cancelled, we will facilitate the refunding of the face value of the Tickets on your behalf, and deduct this from any monies payable to you. You agree to pay promptly to us sums to refund us such face values if we request you to.

If an Event is moved to another date, or if details of the Event are significantly changed, we will attempt to advise the Customer by email that the Event has been rescheduled or significantly changed and that their Tickets are still valid for the rescheduled or significantly changed Event (which you hereby confirm that they will be). If the Customer chooses not to retain the Booking for the rescheduled or significantly changed Event, we will facilitate the refunding of the face value of the Tickets on your behalf, and deduct this from any monies payable to you. You agree to pay promptly to us sums to refund us such face values if we request you to.

If a Customer decides to retain the Booking for the rescheduled or significantly changed Event then their Tickets shall still be valid and you shall still admit them to the Event in accordance with these terms and conditions.

Standard payment terms

After the event has taken place, we will pay you the total face value of your Tickets sold by us on the Website for the Event as shown on the final Ticket List. We process payments on Wednesday for the events that have taken place between the Monday and Sunday of the previous week. So, for example, if your event takes place between Monday and Sunday this week, payment will be processed on Wednesday of next week.

We pay by standard bank transfer direct to your nominated account. This transfer is subject to standard banking conditions. It is your responsibility to give us your correct bank details. We accept no liability for payments that are lost as a result of you giving incorrect bank details.

You do not need to invoice us for your Tickets sold on the Website.

We will not add VAT to, or deduct VAT from, the face value of the Tickets. Accounting for and payment of any VAT due on the Event Organiser's Ticket sales through the Website is the obligation of the Event Organiser. We will not issue VAT receipts for the Ticket face value. The Event Organiser agrees to provide a VAT receipt to Customers who request one, if the Event Organiser is registered for VAT.

The Booking fee will be stated as inclusive of VAT where appropriate, and we will account for and pay any VAT due on the Booking fee.

We will pay all payment processing charges incurred in the Customer transactions, and will not charge the Event Organiser for these unless otherwise agreed.

Payment by us is without prejudice to any claims or rights which we may have against you and shall not constitute any admission by us to the performance by you of your obligations under these terms and conditions. Prior to making such payment, we shall be entitled to make deductions or deferments in respect of any disputes or claims whatsoever with or against you.

Breach of these terms and conditions

Without prejudice to any right or remedy we may have against you for breach or non-performance of these terms and conditions, we may, with immediate effect, terminate the display of your Events on the Website on or at any time after the happening of any of the following circumstances:

  1. if you make any voluntary arrangement with your creditors or become bankrupt or become subject to an administration order or go into liquidation or we reasonably apprehend that any of the circumstances mentioned above is about to occur;
  2. if you for any reason whatsoever are substantially prevented from performing or become unable to perform your obligations; or
  3. if you or third parties connected to you place offending material on the Website or otherwise misuse the Website.

Access to the Website and content

We will endeavour to allow uninterrupted access to the Website, but access to it may be suspended, restricted or terminated at any time.

We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.

We assume no responsibility for the contents of any other websites to which the Website has links.

Intellectual Property

The copyright, trademarks and all other intellectual property rights in the material contained in the Website, together with the Website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) and in the Ticket List belongs to us or is currently licensed to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our express written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.

You shall retain ownership of all copyright in data you submit to the Website. You grant us a worldwide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner.


You undertake to keep confidential all information about our business which is disclosed under an explicit or implied duty of confidentiality, including (without limitation) that which is stamped confidential and/or which relates to our Customers, other partners, accounts and technology. This provision shall not apply in respect of information which comes into the public domain other than as a result of an obligation of confidentiality or disclosure of which is expressly required by law provided that you have notified the same to us in advance.

Data Protection

For the purposes of this clause, references to the "Data Protection Legislation" shall refer to all applicable laws and regulations relating to the processing of personal data and privacy including (but not limited to) the General Data Protection Regulation 2016/679/EU and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003), together with all codes of practice and other guidance on the foregoing issued by the Information Commissioner's office, all as amended, updated or re-enacted from time to time. The terms 'personal data', 'data subject', 'processor', 'controller', 'processing' and 'personal data breach' have the meanings set out in the Data Protection Legislation.

Both we and you are data controllers with respect to the personal data included in any Ticket List we send you. This sharing of personal data is necessary to permit the identification of Customers at Events, and to permit the Event Organiser to send marketing communications to Customers where they have opted into receiving such communications. We will indicate whether or not a Customer has opted in.

Both we and you shall comply with our obligations under the Data Protection Legislation. Both you and we shall:

  1. take appropriate technical and organisational measures to keep the relevant personal data safe;
  2. respond promptly to any requests by data subjects to exercise their rights, or provide reasonable assistance to the other party to do the same;
  3. not transfer relevant personal data to an unconnected third party, save where the transfer is carried out in accordance with a written contract which imposes suitable obligations of security and confidentiality on the third party; and
  4. inform the other party without undue delay in the event of a personal data breach.
We shall:
  1. ensure that the personal data we share with you is not irrelevant or excessive with respect to the purposes for which we are sharing it with you; and
  2. ensure that (to the extent of our reasonable knowledge and belief) the personal data we share with you is accurate.
You shall:
  1. only process the personal data we share with you for the purposes listed above; and
  2. not send marketing communications to those Customers who have not specifically opted into receiving them.


We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties including Event Organisers for posting on the Website. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.

Due to the nature of electronic transmission of data over the Internet, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with these terms and conditions or use of the Website save where such liability cannot be excluded by law. In respect of all other loss or damage arising under or in connection with these terms and conditions our liability is (to the maximum extent permitted by law) limited to £25,000 per claim.

We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology and you should take your own safeguards in this area.

Username and password

On registering with us, you will choose your unique username and an associated password, which must be used in order to access certain restricted parts of the Website. The username and password are personal to you and are not transferable.

Your username and password are the methods used by us to identify you and so are very important. You are responsible for all information posted on the Website by anyone using your username and password. Any breach of security of a username and password should be notified to us immediately.

You may not adapt or circumvent the systems in place in connection with the Website, nor access the Website other than through normal operations.

Data submitted by Event Organisers

We reserve the right (without limiting our rights to seek other remedies) to remove offending material placed on the Website that (after it has been bought to our attention) we consider to constitute a misuse of the Website or which is otherwise harmful to other users of the Website.


You undertake to indemnify us and keep us indemnified fully at all times against all claims, demands, actions, proceedings, damages, losses (including without limitation, economic loss), costs and expenses made or brought against or incurred by us which are attributable either directly or indirectly to any act default or omission on your part in carrying out your obligations under these terms and conditions, including but not limited to failing to provide the correct Ticket pricing and Event information, failure to inform the Customer of additional conditions applicable to the Event, use of Our details in any illegal publicity and in respect of any third party claim for breach of their rights arising as a result of our appointment under these terms and conditions. We reserve the right to deduct from money due to you the costs and expenses of any such claims, demands, actions, proceedings that may be made against us.


We may modify any of these terms and conditions at any time by publishing the modified terms and conditions on the Website. Any modifications shall be effective unless you object to them within 5 (five) days of the modified terms and conditions being published on the Website.


The rights, powers and remedies conferred on any party by these terms and conditions and remedies available to any party are cumulative and are additional to any right, power or remedy which it may have under general law or otherwise.

Either party may, in whole or in part, release, compound, compromise, waive, or postpone, in its absolute discretion, any liability owed to it or right granted to it in these terms and conditions by the other party without in any way prejudicing or affecting its rights in respect of that or any other liability or right not so released, compounded, compromised, waived or postponed.

No single or partial exercise, or failure or delay in exercising any right, power or remedy by any party shall constitute a waiver by that party of, or impair or preclude any further exercise of, that or any right, power or remedy arising under these terms and conditions or otherwise.

If any provision of any of the terms and conditions on the Website is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of the terms and conditions shall not be affected.

These terms and conditions set out the entire agreement and understanding between the parties in respect of the subject matter of the terms and conditions.

English Law governs all of these terms and conditions and each party submits to the exclusive jurisdiction of the English courts in respect of any dispute arising under these terms and conditions.

All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.

Neither party shall be liable to the other to the extent that any liability relates to an event over which that party has no control.

The parties shall not assign these terms and conditions to any other party without the other's consent. However, you are deemed to consent to an assignment if there is a trade sale or group reorganisation of Internet Tickets Limited.

No part of these terms and conditions is enforceable by anyone who is not a party to it, pursuant to the Contracts (Rights of Third Parties) Act 1999 except the following terms and conditions may be enforced by the Customer in their own right; "Event Organiser's Obligations" and "Refunds, cancellation, rescheduling of Events".

Contact details

We can be contacted via our registered office:

Internet Tickets Limited
13 Kings Meadow
Ferry Hinksey Road

VAT number: 854433618
Company Registration Number: 04442713

Tel: 01865 798797
Email: support@wegottickets.com